If you are a brick in the wall Best Buy is the place for you! - Customer Experience Manager Best Buy Employee Review

1.0
Nov 24, 2008
Recommend
CEO approval
Business Outlook

Pros

I would recommend BBY for people in school who want to learn a little about business, execution of strategies, and have no desire to advance unless they are female.

Cons

Common sense is in short supply. Don't look for leadership from the general managers. While not totally at fault they are not connected or engaged in the stores. Most of the GMs are off on Sundays and Mondays with district meetings several times per month. As a result of the dis-connect they often play the role of "albatross managers" by flying into the stores, dumping, collecting a paycheck then taking off again. With respect to senior level management the decision to inflate Geek Squad numbers to Wall Street by inboarding is a short-term answer to current economic environment and only forcing additional erosion of precious gross margin dollars. One of the BBY values of "Grow through challenge and change" is grossly over-utilized for the sake of show changes on a score card. The addition of new tool kit on the intranet is a classic example of change for the sake of change as opposed to change for growth.

Explore other reviews about Best Buy

5.0
Jan 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Cutting edge technical expertise and a true team atmosphere.

Cons

pay could be higher for seasoned associates due to the brain trust at your disposal.

4.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, employee perks such as discounted products, offers 401(k) despite being part-time, coworkers who are nice to work with.

Cons

Management is quick to call-out sales that have nothing attached to it (warranties, card applications, memberships, or accessories). There is a rodent problem that has not been addressed for nearly a year; food and beverages cannot be sold at this store.

2
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