Great place if your schedule is open - Customer Service Representative II Best Buy Employee Review

4.0
Jan 2, 2009
Recommend
CEO approval
Business Outlook

Pros

It's a fun place to work. The management at my store is great, very helpful and flexible. The discount is awesome (cost +5% on most things). Most employees are in their twenties so it's a young environment. Always worked with my schedule when I needed a certain day off. Great place to work if you are in college or just need something part time.

Cons

Pay is average, almost everyone has to work random shifts so it's hard to get a good sleep cycle, hours fluctuate from 32-40 (not good when you're on a budget). Customers don't respect you much, but this is typical in a retail setting.

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5.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

A lot of PTO and good benefits

Cons

There is some micromanaging that takes place and might get hectic at times.

3.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

No Need to sell or deal with customers (Much) Constantly moving so you always have a task to do Management leaves you to your own devices Almost all warehouse employees have a set of headphone

Cons

Everyone (Cust & employees) Expect an encyclopedic knowledge on where every single item is. Management seems to think we can lift a 85" tv, pull a washer off the top shelf, stock gaming shelves, and handle store pick up at the same moment. Customers think we don't want to help them when we call someone else to help with sales There's almost too much to do and even though we may have 1-3 employees working at a time, 1 is at the door, 1 is behind store pick up, which leaves 1 employee to handle new orders, deliveries, and down stocking.

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