Started out as a great company, but after 5 years it got really ugly! - Asset Protection/Inventory/Home Theater Best Buy Employee Review

1.0
Aug 1, 2012
Recommend
CEO approval
Business Outlook

Pros

Discount/ Benefits (till they completely destroyed them!) getting to play with new technology when it first comes out.

Cons

They lie to you quite a bit at this company. They like to act as if they care about the customer and their employees but the simple fact is you are last in the tier of company cares. (Profit>Management>Customer>Employee). They never give you proper training and, when ever they say they are going to it is never executed well. 90% of their sales workforce has no idea about the products they are selling past the price card in front of them. This is due to the fact that hey only train how to sell services warranties and credit cards, all product knowledge is left to the sales person to learn on his/her own. When ever there is some sort of "Sales" training, it is usually just regurgitation of old sales techniques spun in 10 different ways ( Care, Care+, Trust, customer eccentricity, sale excellence). Sadly the people who have been with the company longest and have actual product knowledge are slowly leaving or being forced out because of pay caps and labor crunching. Managers don't care if you get customer complements for being nice and well informed (in fact I have seen them mock an employee for not offering services to his customer right after the customer came to the manager and complemented them) they want cookie cutter sales where every point has been scored despite the customers needs.

Explore other reviews about Best Buy

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

No pros. Just don’t work here.

Cons

This job adds little to no value, either for customers or for career growth. The primary focus is pushing credit cards and memberships that many customers don’t actually need, making the work feel repetitive and unfulfilling. The workplace culture and management are poor, and employees are often assigned busywork instead of meaningful responsibilities. There is almost no opportunity to develop product knowledge or apply any technical or electronics skills. Even the sales experience is limited since the role revolves around following scripted pitches rather than building genuine sales or customer relationship skills. Overall, it’s not a strong entry-level position for someone looking to develop transferable skills. There are many other jobs that provide better learning opportunities, stronger career growth, and more valuable real-world experience.

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