Not the same company it used to be - Multichannel Sales Support Manager Best Buy Employee Review

1.0
Nov 21, 2013
Recommend
CEO approval
Business Outlook

Pros

Salary was good in comparison to other retailers The company used to be amazing. Focusing on the employee and opportunity for growth was abundant.

Cons

They reorganize every year, which leads to anxiety about loosing your job. There is no incentive to grow with the company any longer, because the higher you go the more of a chance your job will be eliminated. They recently rolled out a year ago the United States Operating Model and for the most part, it was a good idea, but it put managers in reviews with associates more than running the floor or working in their discipline. They rolled out an asset protection lead position that was amazing, but then took AP away from the door and wondered why shrink shot through the roof... then realized that was crazy and brought them back to the door. Think before you act BBY.

Explore other reviews about Best Buy

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good leadership, great hours, works well with you and your schedule, management that will stand up for you.

Cons

Cooperate can be too involved

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

No pros. Just don’t work here.

Cons

This job adds little to no value, either for customers or for career growth. The primary focus is pushing credit cards and memberships that many customers don’t actually need, making the work feel repetitive and unfulfilling. The workplace culture and management are poor, and employees are often assigned busywork instead of meaningful responsibilities. There is almost no opportunity to develop product knowledge or apply any technical or electronics skills. Even the sales experience is limited since the role revolves around following scripted pitches rather than building genuine sales or customer relationship skills. Overall, it’s not a strong entry-level position for someone looking to develop transferable skills. There are many other jobs that provide better learning opportunities, stronger career growth, and more valuable real-world experience.

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