Horrible attendance policy - Customer Service Specialist Best Buy Employee Review

1.0
Dec 1, 2014
Recommend
CEO approval
Business Outlook

Pros

The discount was probably the only thing I like about working here. It isnt even that great, but it made the place worth staying at for awhile.

Cons

The "goals" they gave you every month were downright outrageous, at least at my location. I worked customer service (which I guess now its considered both checkout lanes and actual customer service desk) and they gave me a minimum of 30 apps a month. 99.99% of the time, I was dealing with rude, obnoxious people who were mad at me because apparently it was my fault that their product didnt work or something. The attendance policy was downright ridiculous. I missed two days of work in maybe 4 months, which to me, is not that bad considering alot of other employees called off more than one time a month, and I got put on final warning for "excessive absences" when one of those absences was excused by a doctor's note. The pay wasnt worth the hours I was getting. I got maybe 15 hours a week if I was lucky. When I asked why, they said it was because I wasn't meeting my goals every month, yet wouldn't give me a chance to actually meet them by putting me in a position to. I asked to be put in front lanes to help me get my app number up, but then constantly would be put at customer service and ridiculed for not having more than maybe 10 apps a month. I am not a shy person either, and would ask even people at customer service to apply for a credit card regardless of how angry they were at me for whatever.

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Pros

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Cons

No issues happy while was there

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

No pros. Just don’t work here.

Cons

This job adds little to no value, either for customers or for career growth. The primary focus is pushing credit cards and memberships that many customers don’t actually need, making the work feel repetitive and unfulfilling. The workplace culture and management are poor, and employees are often assigned busywork instead of meaningful responsibilities. There is almost no opportunity to develop product knowledge or apply any technical or electronics skills. Even the sales experience is limited since the role revolves around following scripted pitches rather than building genuine sales or customer relationship skills. Overall, it’s not a strong entry-level position for someone looking to develop transferable skills. There are many other jobs that provide better learning opportunities, stronger career growth, and more valuable real-world experience.

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