Great place with great co-workers - Front Desk Agent Best Western Employee Review

5.0
Apr 30, 2017
Recommend
CEO approval
Business Outlook

Pros

People are highered for customer service, so everyone has a great personality, every hotel under the company is different since its all independently owned and operated.

Cons

Guests that just like to complain, and aren't immediately compensated, tend to go to corporate, and corporate charges the hotel up to $100 for every complaint they get, so it's kind of a messed up system for a service industry where people are told if they complain they get free stuff.

Explore other reviews about Best Western

5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for!

Cons

Great company to work for even though I had change in careers!

1.0
Jun 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Ever-changing events . Something new ever day.

Cons

You work with individuals who have a level of entitlement of thinking the this and that is theirs. That's t heir space, this is their drawer. You can't do "xyz" but constantly asking you to be in said space while your job is at the front desk . Not not the kitchen. Not the laudryroom or washroom. The entire things is crazy.

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