Pros
They have covered parking and have renovated the bathrooms. However the call center is a dark, noisy, dingy windowless room and it's very difficult to hear who's one the phone because of extreme noise. it's just one big bull pen, no cubicles.
Cons
Excessively punitive and inconsistent management style; outstanding performance with one supervisor may result in termination by the next one. very possible to have 5 or 6 different supervisors in a single year; discontinued any meaningful sales incentives; starting pay barely above minimum wage; plan on working below the poverty level indefinitely even if you are a top performer; morale has never been lower; it's a good old boys club like the sweat shops in the far eastern part of the world, which is where the CEO and owner David Kong is from; you're expected to work your tail off, honor the company, and receive next to nothing for a job well done.