1.0
Oct 11, 2014
Former employee, less than 1 year
Phoenix, AZ
Recommend
CEO approval
Business Outlook
Pros
More downtime and able to customize your own cubicle. Not as high of call volume compared to other departments, better pay than other departments. $11/hr and almost guaranteed 38hrs/wk.
Cons
Terrible training, like really bad wasting time when we could have been learning training. Had 2 instructors, one who was old and not even used to the newer protocols, and the other very knowledgeable, and constantly correcting the first instructor. After training, was not even remotely ready for the burden of this job. Not only do you fight with customers, but managers at the hotels will break you down so bad, you have to have thick skin for this job.