Customer Care Agent - Customer Service Representative Best Western Employee Review

1.0
Oct 11, 2014
Recommend
CEO approval
Business Outlook

Pros

More downtime and able to customize your own cubicle. Not as high of call volume compared to other departments, better pay than other departments. $11/hr and almost guaranteed 38hrs/wk.

Cons

Terrible training, like really bad wasting time when we could have been learning training. Had 2 instructors, one who was old and not even used to the newer protocols, and the other very knowledgeable, and constantly correcting the first instructor. After training, was not even remotely ready for the burden of this job. Not only do you fight with customers, but managers at the hotels will break you down so bad, you have to have thick skin for this job.

Explore other reviews about Best Western

5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for!

Cons

Great company to work for even though I had change in careers!

1.0
Jun 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Ever-changing events . Something new ever day.

Cons

You work with individuals who have a level of entitlement of thinking the this and that is theirs. That's t heir space, this is their drawer. You can't do "xyz" but constantly asking you to be in said space while your job is at the front desk . Not not the kitchen. Not the laudryroom or washroom. The entire things is crazy.

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