Shockingly low psychological safety - Anonymous employee BetterUp Employee Review

2.0
Jul 29, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The mission, people, and customers are great.

Cons

This was the most confusing onboarding experience I’ve ever had. Days spent sitting on several hours long zoom trainings. Many different systems where training content is held (CENTRALIZE, people!) Not only that, but I’ve found management is completely disconnected. I have no psychological safety with my manager, and I am not the only one who feels this way. It’s just known that he is terrible and no one seems to care. I don’t feel connected to the company. I’m not connected to my manager. And I feel stuck.

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BetterUp Response
3y
Thank you for taking time to share your thoughts here regarding your time working at BetterUp. We're sorry to hear that you didn’t enjoy your onboarding experience. As of June 2022, we launched a new in-person onboarding program in an effort to foster greater connection now that it’s safer to do so. We’re always iterating on ways to improve our orientation programs, and we’d be grateful if you shared this feedback via your onboarding surveys or with the Orientation Program Managers, since this will help us continually improve the experience for others. With regards to your comments regarding your direct manager, we always want to create an environment where everyone on the team has the psychological safety and support to thrive personally and professionally. We’d love to better understand the details of your experience so we can work together to resolve your negative experiences. Our anonymous employee feedback platform is always available for those who aren’t comfortable with surfacing feedback directly with their managers or HR, but these are the types of experiences we’d really like the opportunity to address, so if you’re comfortable with it, please reach out to your HRBP. We’re always striving to make sure the whole team has a sense of belonging and psychological safety here. - BetterUp HR Team

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5.0
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Pros

Nearly 8 years in, and the work still pulls me forward. What keeps me at BetterUp is that the problems are genuinely hard and genuinely worth solving. I came from engineering, so I'm wired to care about infrastructure, not just features, and this is one of the rare places where you can build something foundational and actually see it move metrics, clear escalations, and unblock a whole go-to-market motion. The mission isn't decorative here. I can feel the thread between the work and the outcome. BetterUp also trusts you to figure things out across lanes. I've written SQL, prototyped with AI tools, facilitated workshops, and co-designed vendor strategy, all as a PM, because the culture doesn't penalize curiosity or reaching into adjacent territory. And honestly, some of my closest friendships came out of this place. The people I work with, on engineering, on cross-functional teams, and in peer mentorship, are people I genuinely learn from and, in some cases, people I can't imagine not having in my life. That combination of meaningful infrastructure work, real trust, and people who challenge you and become your people is not easy to find. The benefits span beyond general work-life-balance, if you're curious about something, there's always an open door to learn and contribute. As a woman in tech, I cherish the fact that our colleagues listen to women, and our insight is taken into account instead of just ignored. It's nice to feel safe at work, able to speak your mind freely.

Cons

If you want a boring job, this is not the place for you.

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