Golden to Garbage - Anonymous employee Beyond Finance Employee Review

1.0
Aug 7, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay that can change at the drop of a dime, literally. Some coworkers as all of the coworkers were great until 2 years ago

Cons

Insurance is high, liked Cigna best but my family needs insurance. Slave, Racist, Messy, Bullying culture which is denied. This company is a roll off of S&N so yes they should me more knowledgeable of this industry. NO ONE IN MANAGEMENT AND ABOVE LISTENS TO AN EMPLOYEE'S RECOMMENDATIONS. COMPLAINTS, CRITIQUES, ETC. Transparency is what I was given upon hiring and was expected to provide but that left with Larry and Shane. Yes they had no experience in the industry but they were the first to admit it. They were and are company start up guys and THEIR DOORS WERE ALWAYS OPEN TO HAVE NO JUDGEMENT CONVERSATIONS AND THEY WERE OPEN TO LISTENING AND TAKING SOMETHING AWAY FROM THE CONVERSATION WHETHER THEY WERE ABLE TO USE IT OR NOT AND THEY SAID JUST THAT... AT LEAST THEY LISTENED AND THOUGHT ABOUT IT. Everyone here is Anonymous, including myself, due to the more indirect retaliation and risk of being fired. How ironic is it that former and current employees less than 2 years and have not experienced the greatness of employees with more tenure but can provide the negative reviews that employees who are tenured can provide at a comparable view. Companies change and this is not a complaint that I have. My negative review comes at that of now hiring ANY AND EVERYONE ethics out of the window, Management who must Google how to relay negative news to employees, Management and Executives bonusing off of the hardwork and backs of employees, Lack of communication and knowledge of not only their job duties but the companies purpose, WORK IN THE BEST INTEREST OF THE CLIENT WHILE PROVIDING EXCEPTIONAL SERVICE AND REMAINING TRANSPARENT. This company has been multi- cultural and then RACISM showed itself. Clients are being misled, lied to, ignored, etc all while Beyonds higher ups and management fill their pockets all while employees struggle with the changes affecting their homes. How many BBB, CFPB, and Attorney General Complaints before someone gets it or Beyond is out of Business. Management and Executives have the know it all view, the "Beyond" the slave/peons etc. Searching the big wigs brings the past experience up and only one has executive experience because everyone else was kinda at the bottom like everyone else.

Explore other reviews about Beyond Finance

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Beyond Finance truly stands behind its leadership team and agents. There is a strong support system in place, and upper management genuinely listens to feedback and provides resources necessary for us to succeed. Whether an employee or client opportunity... one doesn't outweigh the other and are both equally important here at Beyond. The collaborative environment makes it incredibly rewarding to coach and mentor team members, helping them develop their skills and hit their performance goals.

Cons

None at the moment as this is a great company that encourages career and opportunity growth!

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits, remote.

Cons

Horrible training. It's disjointed and hard to follow, basically consisting of a handful of PowerPoint presentations; no mock calls, limited shadowing, or anything else you would anticipate as part of contact center training. There are NO standardized SOPs. No centralized resources or knowledge management system. Extreme micromanaging. If you are 16 minutes 'idle' you get a disciplinary point ('idle' is measured by phone calls and moving to new accounts, NOT keystrokes, mouse clicks, or any sensible metric). The primary metric is hours on the phone. However, you, the employee, cannot see your total call time on the soft phone system. I was told contradictory information as to how this was measured. In fact, leadership was extremely cagey when questioned about metric calculations, going so far as to tell me "there isn't really a formula," for MATH. There is ZERO positive culture. You can't take even a moment to get to know your coworkers.

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