Heartless Company - IAPDA Certified Debt Specialist Beyond Finance Employee Review

1.0
Sep 16, 2023
Recommend
CEO approval
Business Outlook

Pros

Potential for High Commission, WFH (I guess) - You're wired in and have a PC not a laptop, have to wear a painful headset that is also not bluetooth, and have not one but TWO monitors so buy bluelight glasses.

Cons

First, this place has ZERO culture, you basically set up a cubicle in your home where you are monitored 24/7 with insane metrics that "are easy to meet" - yet once off the training floor you are put at the middle of the sales leaderboard, setting you up to fail, and then expected to rise to the top (from the middle) Second, some of these metrics are out of your control, like when a client can make their first payment, so you have to LIE to the client to get them to make their payment sooner (saying things like the monthly payment "doesn't work" etc. Third, I have experience in similar jobs and this set up of being on a PC is absolutely archaic, I was told it was "just the way things are done here" and for a company that makes so much money it is definitely just to cut costs because they have SO much turnover. I wonder why? I am a person with a disability who had to miss several days and was treated like just a number at this company and might I add then went and turned around half a million dollars in 15 days the next month and was still let go due to small administrative errors such as the description of a call - this company will literally let you go for not appropriately logging your calls under the correct category. Heed my advice and steer clear of this place, my manager was quite literally proud of the high turnover rate and I was shocked, such a red flag.

Explore other reviews about Beyond Finance

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Beyond Finance truly stands behind its leadership team and agents. There is a strong support system in place, and upper management genuinely listens to feedback and provides resources necessary for us to succeed. Whether an employee or client opportunity... one doesn't outweigh the other and are both equally important here at Beyond. The collaborative environment makes it incredibly rewarding to coach and mentor team members, helping them develop their skills and hit their performance goals.

Cons

None at the moment as this is a great company that encourages career and opportunity growth!

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits, remote.

Cons

Horrible training. It's disjointed and hard to follow, basically consisting of a handful of PowerPoint presentations; no mock calls, limited shadowing, or anything else you would anticipate as part of contact center training. There are NO standardized SOPs. No centralized resources or knowledge management system. Extreme micromanaging. If you are 16 minutes 'idle' you get a disciplinary point ('idle' is measured by phone calls and moving to new accounts, NOT keystrokes, mouse clicks, or any sensible metric). The primary metric is hours on the phone. However, you, the employee, cannot see your total call time on the soft phone system. I was told contradictory information as to how this was measured. In fact, leadership was extremely cagey when questioned about metric calculations, going so far as to tell me "there isn't really a formula," for MATH. There is ZERO positive culture. You can't take even a moment to get to know your coworkers.

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