Cultural woes unfortunately keep this from being a great place to work - Analytics Manager Beyond Finance Employee Review

2.0
Jan 19, 2024
Recommend
CEO approval
Business Outlook

Pros

The work is challenging and moves quickly, week to week you’re always focusing on something new which helps to keep you engaged. If you do hang there a while there’s a great camaraderie with the people, the downside is that likely comes out of commiserating about some of the cons.

Cons

I really wanted to continue working at Beyond, but the company seems to constantly be shooting itself in the foot with respect to how it treats employees. First off, the advertised “flexible/open PTO” policy was made clear that there is a hard 3-week cap, well after I started, and despite asking about this during the interview process and being told four weeks is the rule of thumb. As of when I left, this was still the case. It’s not great for morale when you effectively lose a week of PTO. Secondly, the turnover rate during my time there was incredibly high. There are a lot of great, intelligent people at Beyond. But, Beyond also needs to do a better job of assessing talent for the role they’re hiring them in to. I saw quite a few people let go within 2-3 months of their starting because they were not properly assessed for the role they were hired in to, and thus did not perform well. Of course this will happen anywhere occasionally, but when it happens over and over within a span of a few months, it comes down to hiring practices and assessing fitness for the role. And when this constantly turnover does happen, it creates a strain on existing employees due to changing bandwidth. Lastly, is the broader culture. This can be hit or miss depending on where you land. There are some great, kind, intelligent managers, but there are also some that can be bullies, or just flatly have unrealistic expectations and work you until you’re burnt out for no reason. Your experience with this can make or break your time, depending on where you end up and who you work with. Top leadership also has a tendency to make a fire drill out of everything, and that pushes a culture of unnecessary immediacy and urgency down on everyone, and can make interpersonal relationships very stressful. I really wanted to want to continue to working here. The work was dynamic, and once you settle in I didn’t find myself working much/any nights or weekends. Unfortunately after a while I just couldn’t get past the cultural issues.

Explore other reviews about Beyond Finance

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Beyond Finance truly stands behind its leadership team and agents. There is a strong support system in place, and upper management genuinely listens to feedback and provides resources necessary for us to succeed. Whether an employee or client opportunity... one doesn't outweigh the other and are both equally important here at Beyond. The collaborative environment makes it incredibly rewarding to coach and mentor team members, helping them develop their skills and hit their performance goals.

Cons

None at the moment as this is a great company that encourages career and opportunity growth!

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits, remote.

Cons

Horrible training. It's disjointed and hard to follow, basically consisting of a handful of PowerPoint presentations; no mock calls, limited shadowing, or anything else you would anticipate as part of contact center training. There are NO standardized SOPs. No centralized resources or knowledge management system. Extreme micromanaging. If you are 16 minutes 'idle' you get a disciplinary point ('idle' is measured by phone calls and moving to new accounts, NOT keystrokes, mouse clicks, or any sensible metric). The primary metric is hours on the phone. However, you, the employee, cannot see your total call time on the soft phone system. I was told contradictory information as to how this was measured. In fact, leadership was extremely cagey when questioned about metric calculations, going so far as to tell me "there isn't really a formula," for MATH. There is ZERO positive culture. You can't take even a moment to get to know your coworkers.

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