I promise you will regret working here. - Client Success Specialist Beyond Finance Employee Review

1.0
Nov 6, 2024
Recommend
CEO approval
Business Outlook

Pros

The only pro is that they send you the equipment. The "Bonus" is not even guaranteed and is based off of things u cant control. All of the five star reviews are submitted by beyond finance themselves and there is proof of this.

Cons

- The pay is insulting based off of the work you are doing. 18/hr and then 20/hr if you are moved to another department. Negotiators get paid literally 21 dollars...... -Management is hypocritical and expect agents to make quotas that they wouldnt even be able to achieve. -The job is a collections agency in disguise. They take on clients debt and misinform them in the beginning to get them to join the program without telling them about the 25% fee or how the program works resulting in majority unhappy clients. -not ethical at all. when the hurricane hit, they still had the company making out bound calls trying to collect money from people who were already struggling. -horrible occurance system that makes it easy for termination. That is why turnover rate is so high. -Recruiter lied about the position and what the company actually is -The biggest con is that they actually are scamming people. The best way to scam is to misinform, show urgency and prey on older and hispanic clients. That is exactly what this company is doing. They are misinforming clients to get them in the program without telling them exactly how it works. They lie and say clients wont get sued when majority of clients are getting sue. They wait until you get sued to work on said accounts then ask clients to add more funds by taking advantage of the urgency. Alot of times clients are only saving a few thousand. they can literally settle their debt on their own with out paying 25% to not even get it down to half. -This should be illegal what they are doing and I am reporting to the FTC. -Very money hungry management- all they care about is securing extra money from clients and not what the clients are going through. penalizing agents for getting rejects is not a good business practice and is why this place is always struggling. -No work life balance- they have you work mid day and weeknds and hound you on slack on your days off

Explore other reviews about Beyond Finance

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Beyond Finance truly stands behind its leadership team and agents. There is a strong support system in place, and upper management genuinely listens to feedback and provides resources necessary for us to succeed. Whether an employee or client opportunity... one doesn't outweigh the other and are both equally important here at Beyond. The collaborative environment makes it incredibly rewarding to coach and mentor team members, helping them develop their skills and hit their performance goals.

Cons

None at the moment as this is a great company that encourages career and opportunity growth!

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits, remote.

Cons

Horrible training. It's disjointed and hard to follow, basically consisting of a handful of PowerPoint presentations; no mock calls, limited shadowing, or anything else you would anticipate as part of contact center training. There are NO standardized SOPs. No centralized resources or knowledge management system. Extreme micromanaging. If you are 16 minutes 'idle' you get a disciplinary point ('idle' is measured by phone calls and moving to new accounts, NOT keystrokes, mouse clicks, or any sensible metric). The primary metric is hours on the phone. However, you, the employee, cannot see your total call time on the soft phone system. I was told contradictory information as to how this was measured. In fact, leadership was extremely cagey when questioned about metric calculations, going so far as to tell me "there isn't really a formula," for MATH. There is ZERO positive culture. You can't take even a moment to get to know your coworkers.

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