Friendly environment but chaotic training leads to dismissal - CX support specialist Bilt Rewards Employee Review

1.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly environment, great benefits package.

Cons

I was hired as a customer service representative with Bilt and was only employed for two weeks before I was fired due to the L&D individuals that led the training, lied and said that I was not engaged enough and felt to tell me and others that the practice test during training really does count towards whether or not they wanna keep you on the team. The training is all over the place, they expect you to know the entire product and under four weeks and bombard you with countless information. It was not a great experience. I would highly never recommend this company to anyone. The only good thing about this experience was going to New York City for training. Other than that I would not recommend this company to anyone that seeking employment.

Explore other reviews about Bilt Rewards

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Fast pace, high energy and lots of room for growth. Nothing is off limits which is great for marketing.

Cons

If you’re not used to start up environments, this may not be for you.

1.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

At least, the benefits were okay.

Cons

• Micromanagement was relentless and suffocating • Every decision required approval, and every task was questioned • I lost confidence in my judgment because every suggestion required unnecessary justification • I had no autonomy to do my work • The same lack of trust affected the entire team • Repeated feedback was ignored, and nothing improved

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