Does BiotrackTHC pay their employees well?

According to anonymously submitted Glassdoor reviews, BiotrackTHC employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at BiotrackTHC. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at BiotrackTHC?

19% of BiotrackTHC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BiotrackTHC 2.7 out of 5 for work life balance, 2.2 for culture and values and 2.0 for career opportunities.

What are the top reviewed jobs at BiotrackTHC?

Technical Support Engineer (5) , Customer Support Representative (2) , Tech Support (2)

What are the pros of working at BiotrackTHC according to real employee reviews?

"The team itself is awesome." ((in 5 reviews))

What are the cons of working at BiotrackTHC according to real employee reviews?

"Poor leadership." ((in 3 reviews)); "bad pay, no upwards mobility" ((in 3 reviews))

What are the top reviewed BiotrackTHC locations?

Fort Lauderdale , Denver , Olympia

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BiotrackTHC reviews

Worse jobs out there for sure - Technical Support Agent BiotrackTHC Employee Review

5.0

Aug 31, 2017

Technical support agent

Recommend

CEO approval

Business Outlook

Pros

Good working environment and the people are pretty decent. Just changed CEOs and things seem to be getting better already. Work in a really unique industry and people really seem to appreciate you helping them. Learned a bunch about cannabis businesses and also computers in general

Cons

Pay wasn't bad, but it wasn't anything to write home about. Angry customers sometimes that won't accept that you can't fix their unrelated issues. Just started getting benefit packages when I was leaving.

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5.0

Jan 6, 2023

Help desk technician

Recommend

CEO approval

Business Outlook

Pros

Great coworkers and work culture

Cons

Had to learn a lot of laws

1.0

Oct 28, 2024

Remote developer

Recommend

CEO approval

Business Outlook

Pros

The product that Biotrack acquired is working and sound. The team of developers from the acquired company has a great wealth of knowledge that can lead the product to success.

Cons

Depending on where you came from in the company, you may have different experiences but when you merge 3 companies into one, you'll expect rough patches, but leadership has no direction. Development is stagnant for all platforms because while the software is compliant for most markets, the onboarding team and the support team and development are in constant feedback loop where actionable items are not met successfully. Animosity between teams is a visible in their company slack and there seems to be a lack of business acumen with some of the employees where roles weren't defined and employees are stepping over each others words. Joint development of a new platform as started yet again. This will be the 2nd platform they've started to plan but fail to deliver. BioTrack has a bottle neck of issues stemming from client support, client onboarding, to QA and development Planning. CSM agents with no acumen to succeed in their roles

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