Don’t expect to build a career - Support Agent/Trainer BiotrackTHC Employee Review

2.0
May 9, 2019
Recommend
CEO approval
Business Outlook

Pros

Great work environment Willing to work with schedule (DR appointments, etc...) Will learn more than your job title Good place to gain work experience.

Cons

No Promotions Expect you to be able to perform tasks outside of your abilities and to “just figure it out” Not willing to hire people with experience needed Give you more responsibility but they refuse to match the pay Expect you to work past working hours (excluding HQ) HQ support staff not willing to assist when needed or carry their own weight No possibility for growth if you’re not at HQ Pay is subpar to the work they expect Expect to be berated by C suite If you are competent in your knowledge expect to be contacted on your days off. Not everyone takes the initiative to expand their knowledge.

Explore other reviews about BiotrackTHC

5.0
Jan 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Great coworkers and work culture

Cons

Had to learn a lot of laws

1.0
Oct 28, 2024
Recommend
CEO approval
Business Outlook

Pros

The product that Biotrack acquired is working and sound. The team of developers from the acquired company has a great wealth of knowledge that can lead the product to success.

Cons

Depending on where you came from in the company, you may have different experiences but when you merge 3 companies into one, you'll expect rough patches, but leadership has no direction. Development is stagnant for all platforms because while the software is compliant for most markets, the onboarding team and the support team and development are in constant feedback loop where actionable items are not met successfully. Animosity between teams is a visible in their company slack and there seems to be a lack of business acumen with some of the employees where roles weren't defined and employees are stepping over each others words. Joint development of a new platform as started yet again. This will be the 2nd platform they've started to plan but fail to deliver. BioTrack has a bottle neck of issues stemming from client support, client onboarding, to QA and development Planning. CSM agents with no acumen to succeed in their roles

2
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