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Birch Communications

Acquired by Fusion Connect

Is this your company?

Hopefully things have changed - Anonymous employee Birch Communications Employee Review

3.0
Feb 22, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Managers and other employees are very helpful. Benefits are good. Spirit committee works hard to maintain high morale.

Cons

At the time I was employed, I was extremely uncomfortable with the sales process. We were encouraged to use scare tactics, be outright dishonest, or sometimes harass to push clients into upgrading services. Some employees would dodge calls so if you got stuck with one of their clients, you had to deal with months' worth of issues that needed a resolution. My professional emails were tossed in favor of large fonts, bright colors, exclamations, and other features that made it feel like I was sending out tacky flyers. Learning sales here will certainly put you in a place where you think fast on your feet to hit your quota, but I've found it's at the expense of your ethics, especially if you are used to building a relationship and having long-term repeat clients. That said, it's been a while since I was employed. I'm hoping that things have changed for the next wave of salespeople.

Explore other reviews about Birch Communications

5.0
Nov 1, 2017
Recommend
CEO approval
Business Outlook

Pros

Excellent customer service, clear and clean call quality

Cons

Non to report at this time

4.0
Jan 19, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is an excellent work/life balance with more PTO/paid holidays than I have had at previous companies. My supervisor and team are very easy to work with, are understanding, and are great to bounce ideas off each other. Very positive work environment, where everyone pulls their weight. The executives are real people who can be emailed with questions, concerns and who are just generally “present” and not people the employees never see or don’t have access to reach. Goals for the company are made transparent. We have a quarterly town hall meeting where the CEO summarizes the ups and downs of the last quarter and keeps us up to date on where we are as far as reaching our goals. Birch promotes from within, as I have seen numerous employees get promoted. It seems like there have been monthly team building exercises/fun events such as a carnival in the fall, customer service week with lunch for the entire company provided, a buffet of desserts before the Christmas holidays, potlucks for any/every holiday, and various breakfasts and lunches provided. Love that Birch has recycling containers throughout the building!

Cons

There is a small cafe that serves breakfast and lunch, but the food is not the best and the selection is limited. I would recommend bringing your own breakfast/lunch/snacks! Office supplies are limited and I have brought several things from home.

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