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Birch Communications

Acquired by Fusion Connect

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A Total Disaster - Management Birch Communications Employee Review

1.0
Mar 16, 2017
Recommend
CEO approval
Business Outlook

Pros

The data center is quality, but that it is it. They burn employees and customers.

Cons

I held off sharing a review because I still had friends that worked for the company. They are all gone now, so here it goes. There is a total lack of leadership at every level. There were some good sales leaders that have all been let go. SLT will have meetings talking about direction of the company and 2 weeks later disband the sales force or have another round of layoffs. During the last round of layoffs they mixed up severance agreements and gave them to the wrong people. The severance is the weakest I have ever seen. A large group of employees had their SS#s & i9 info distributed outside of the organization via email due to a "mistake". There is a complete lack of accountability. You might think I am a disgruntled former employee with a grudge, but I am not. I left there on my own and received a 50% increase in salary; I only wish I had left sooner. My advice to those left, get out on your own terms! Save yourselves!!!!

Explore other reviews about Birch Communications

5.0
Nov 1, 2017
Recommend
CEO approval
Business Outlook

Pros

Excellent customer service, clear and clean call quality

Cons

Non to report at this time

4.0
Jan 19, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is an excellent work/life balance with more PTO/paid holidays than I have had at previous companies. My supervisor and team are very easy to work with, are understanding, and are great to bounce ideas off each other. Very positive work environment, where everyone pulls their weight. The executives are real people who can be emailed with questions, concerns and who are just generally “present” and not people the employees never see or don’t have access to reach. Goals for the company are made transparent. We have a quarterly town hall meeting where the CEO summarizes the ups and downs of the last quarter and keeps us up to date on where we are as far as reaching our goals. Birch promotes from within, as I have seen numerous employees get promoted. It seems like there have been monthly team building exercises/fun events such as a carnival in the fall, customer service week with lunch for the entire company provided, a buffet of desserts before the Christmas holidays, potlucks for any/every holiday, and various breakfasts and lunches provided. Love that Birch has recycling containers throughout the building!

Cons

There is a small cafe that serves breakfast and lunch, but the food is not the best and the selection is limited. I would recommend bringing your own breakfast/lunch/snacks! Office supplies are limited and I have brought several things from home.

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