Pros
There were good people there that worked hard and cared about their jobs and customers.
Cons
The good people were crushed by the tyrannical senior management that did not care about customer service or staff. They have done so many layoffs in the past 3 months there is virtually nothing left. Customers are abandoning this sinking ship and they can't find new customers because of the multitude of negative reviews online. The government fined the company for misleading billing practices over $6,000,000. The benefits are weak, there is no 401k match, bonuses are not paid and the environment is toxic. The company is unsuccessful because there is no consistent or intelligent plans from senior leadership. The old CEO was not focused on the business and the new CEO is incompetent at best. They are not able to install any products they sell beyond POTS and T1s. Any fiber, cloud based services or TCPBX will never get installed and the service coordinators don't understand the products and cancel sales without notifying the reps. When we were laid off most recently they actually emailed us severance and separation information without a call. Some people were sent other peoples information and packages. It was a complete disaster.