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Birch Communications

Acquired by Fusion Connect

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Bad Management - Telemarketer Birch Communications Employee Review

1.0
Jun 29, 2017
Recommend
CEO approval
Business Outlook

Pros

Got paid weekly Great hours 7am-3pm Pay isn't bad $12.50hr

Cons

Wow, where to start. I never do reviews unless it's over the top outstanding but this is totally opposite. The overall work isn't bad, just keep smiling and dialing. What frustrated me and got me to this point was the fact that I gotten suspended for being "rude" to a customer. I asked what was it that I said and they said they don't know. I insisted on hearing the recording because I was confident that i wasn't being rude. They said they could only revoke my suspension if I feel like it should be questioned. At that second I questioned it and they said "well, we can't do anything". It could be revoked if I felt it should be questioned, and so I questioned it and not even trying they refused it? Doesn't make any sense at all. 10 days being suspended and once I came back I notified my supervisor that I will be leaving early that day (Wednesday) and Friday at 12pm. I left work at 12:30 that day. The next day they called me to office and said I will be terminated because I didn't "inform" someone that I was leaving. I informed them that my supervisor knew I was leaving and she even admitted that I notified her. The manager then said "well since I wasn't notified when you left, that led me and my supervisor to believe you didn't want to work here anymore". What!!?? There was no point of arguing especially since they kept changing their reasons why I'm being terminated after my rebuttals.

Explore other reviews about Birch Communications

5.0
Nov 1, 2017
Recommend
CEO approval
Business Outlook

Pros

Excellent customer service, clear and clean call quality

Cons

Non to report at this time

4.0
Jan 19, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is an excellent work/life balance with more PTO/paid holidays than I have had at previous companies. My supervisor and team are very easy to work with, are understanding, and are great to bounce ideas off each other. Very positive work environment, where everyone pulls their weight. The executives are real people who can be emailed with questions, concerns and who are just generally “present” and not people the employees never see or don’t have access to reach. Goals for the company are made transparent. We have a quarterly town hall meeting where the CEO summarizes the ups and downs of the last quarter and keeps us up to date on where we are as far as reaching our goals. Birch promotes from within, as I have seen numerous employees get promoted. It seems like there have been monthly team building exercises/fun events such as a carnival in the fall, customer service week with lunch for the entire company provided, a buffet of desserts before the Christmas holidays, potlucks for any/every holiday, and various breakfasts and lunches provided. Love that Birch has recycling containers throughout the building!

Cons

There is a small cafe that serves breakfast and lunch, but the food is not the best and the selection is limited. I would recommend bringing your own breakfast/lunch/snacks! Office supplies are limited and I have brought several things from home.

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