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Birch Communications

Acquired by Fusion Connect

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Birch acquisition of Cbeyond from Cbeyond Employee - Anonymous employee Birch Communications Employee Review

3.0
Sep 10, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Focus on ROI and good business practices. Can't comment on promotions, compensation or policies since they were carried over from Cbeyond. I think in the long run, the acquisition will be good for Birch/Cbeyond as it will bring some financial discipline that was lacking at Cbeyond. For Birch I think it will help get them into newer technologies like moving from Client/Server applications to Web 3.0 and Cloud based applications. It has the potential to be an exciting place to work in the coming months and years -- if the little fish can successfully digest the big fish it ate.B

Cons

There was little communication to the employees after the merger. Morale went down the toilet. Virtually none of the Cbeyond executives were held over and many Director level and management people were laid-off in the first few weeks. Entire departments and groups were eliminated. This is expected for duplicate functions, but some groups didn't have a Birch counterpart. Some groups were very busy while other teams just sat at their desks and either socialized or web surfed with no direction. Of folks remaining after the first month there was no one on one communication as to what your future might be with Birch. At that point, many valuable folks started leaving on their own even though Birch might have planned to keep them. I would venture to say that a large percentage of the remaining Cbeyond employees started looking for alternative work out of a feeling of self preservation. Policy changes were also communicated abruptly. The Monday after the acquisition was finalized, All evidence of Cbeyond was removed from the walls and displays. It just disappeared. Conference rooms were filled with whiteboard, furniture and other items deemed unnecessary. Chairs were moved around so that all matched on a floor. Desk appearance and dress code rules were published in the first week with little more than a weekend to comply (from a jeans and t-shirt environment to business casual. It is kind of funny because when the acquisition was announced we were told the cultures were a very close match. Turned out nothing could be further from the truth.

Explore other reviews about Birch Communications

5.0
Nov 1, 2017
Recommend
CEO approval
Business Outlook

Pros

Excellent customer service, clear and clean call quality

Cons

Non to report at this time

4.0
Jan 19, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is an excellent work/life balance with more PTO/paid holidays than I have had at previous companies. My supervisor and team are very easy to work with, are understanding, and are great to bounce ideas off each other. Very positive work environment, where everyone pulls their weight. The executives are real people who can be emailed with questions, concerns and who are just generally “present” and not people the employees never see or don’t have access to reach. Goals for the company are made transparent. We have a quarterly town hall meeting where the CEO summarizes the ups and downs of the last quarter and keeps us up to date on where we are as far as reaching our goals. Birch promotes from within, as I have seen numerous employees get promoted. It seems like there have been monthly team building exercises/fun events such as a carnival in the fall, customer service week with lunch for the entire company provided, a buffet of desserts before the Christmas holidays, potlucks for any/every holiday, and various breakfasts and lunches provided. Love that Birch has recycling containers throughout the building!

Cons

There is a small cafe that serves breakfast and lunch, but the food is not the best and the selection is limited. I would recommend bringing your own breakfast/lunch/snacks! Office supplies are limited and I have brought several things from home.

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