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Birch Communications

Acquired by Fusion Connect

Is this your company?

The only benefit is the group I work with - Account Executive Birch Communications Employee Review

1.0
Dec 17, 2014
Recommend
CEO approval
Business Outlook

Pros

Freedom to plan your day and run your own business Great group of coworkers

Cons

Very disorganized support team All previous perks taken away post-acquisition Great group of products-can't seem to get anything installed Once a contract is out of your hands the customer experience goes downhill No concern over employees or customers. Everything is bottom-line driven. Weekly system outages from email to databases and critical applications. Not enough support coverage to run effective appointments. VERY high turnover-It is unreal. Communication from the CEO is very sparse. The way they implemented mass layoffs was very unprofessional.

Explore other reviews about Birch Communications

5.0
Nov 1, 2017
Recommend
CEO approval
Business Outlook

Pros

Excellent customer service, clear and clean call quality

Cons

Non to report at this time

4.0
Jan 19, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is an excellent work/life balance with more PTO/paid holidays than I have had at previous companies. My supervisor and team are very easy to work with, are understanding, and are great to bounce ideas off each other. Very positive work environment, where everyone pulls their weight. The executives are real people who can be emailed with questions, concerns and who are just generally “present” and not people the employees never see or don’t have access to reach. Goals for the company are made transparent. We have a quarterly town hall meeting where the CEO summarizes the ups and downs of the last quarter and keeps us up to date on where we are as far as reaching our goals. Birch promotes from within, as I have seen numerous employees get promoted. It seems like there have been monthly team building exercises/fun events such as a carnival in the fall, customer service week with lunch for the entire company provided, a buffet of desserts before the Christmas holidays, potlucks for any/every holiday, and various breakfasts and lunches provided. Love that Birch has recycling containers throughout the building!

Cons

There is a small cafe that serves breakfast and lunch, but the food is not the best and the selection is limited. I would recommend bringing your own breakfast/lunch/snacks! Office supplies are limited and I have brought several things from home.

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