Tech Support Tier I - Tier I Tech Support Birch Communications Employee Review

Excellent customer service, clear and clean call quality

Non to report at this time

There is an excellent work/life balance with more PTO/paid holidays than I have had at previous companies. My supervisor and team are very easy to work with, are understanding, and are great to bounce ideas off each other. Very positive work environment, where everyone pulls their weight. The executives are real people who can be emailed with questions, concerns and who are just generally “present” and not people the employees never see or don’t have access to reach. Goals for the company are made transparent. We have a quarterly town hall meeting where the CEO summarizes the ups and downs of the last quarter and keeps us up to date on where we are as far as reaching our goals. Birch promotes from within, as I have seen numerous employees get promoted. It seems like there have been monthly team building exercises/fun events such as a carnival in the fall, customer service week with lunch for the entire company provided, a buffet of desserts before the Christmas holidays, potlucks for any/every holiday, and various breakfasts and lunches provided. Love that Birch has recycling containers throughout the building!

There is a small cafe that serves breakfast and lunch, but the food is not the best and the selection is limited. I would recommend bringing your own breakfast/lunch/snacks! Office supplies are limited and I have brought several things from home.