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Birch Communications

Acquired by Fusion Connect

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BIRCH PLEASE! - Sales Account Executive Birch Communications Employee Review

1.0
Oct 16, 2015
Recommend
CEO approval
Business Outlook

Pros

Basic industry and product knowledge. The Sales process is drilled into your head, (which is a good thing) but at the end of the day, you gotta be able to think outside of the box, and color outside the lines. You are told to "separate" yourself from the competition and stand out. BUT, be careful! It can backfire on you very quick.

Cons

Micromanaging. Had to learn from trial & error. Favoritism demonstrated IF you sold something. House accounts (inorganic deals) used against you to keep you motivated. There is NO management...at all. If you can't sell it, Mgr will go around you to, 1.)close it OR 2.)screw it up! No customer service (it's not an SAE's job) You give out the customer care hotline number and move on to the next victim. Kids managing kids. High turnover. No real investment in keeping an employee for tenure. Company would rather onboard a new rep, spend countless amount of money to train them, and let them walk out because..... YOU. ARE. REPLACEABLE! So sad.

Explore other reviews about Birch Communications

5.0
Nov 1, 2017
Recommend
CEO approval
Business Outlook

Pros

Excellent customer service, clear and clean call quality

Cons

Non to report at this time

4.0
Jan 19, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is an excellent work/life balance with more PTO/paid holidays than I have had at previous companies. My supervisor and team are very easy to work with, are understanding, and are great to bounce ideas off each other. Very positive work environment, where everyone pulls their weight. The executives are real people who can be emailed with questions, concerns and who are just generally “present” and not people the employees never see or don’t have access to reach. Goals for the company are made transparent. We have a quarterly town hall meeting where the CEO summarizes the ups and downs of the last quarter and keeps us up to date on where we are as far as reaching our goals. Birch promotes from within, as I have seen numerous employees get promoted. It seems like there have been monthly team building exercises/fun events such as a carnival in the fall, customer service week with lunch for the entire company provided, a buffet of desserts before the Christmas holidays, potlucks for any/every holiday, and various breakfasts and lunches provided. Love that Birch has recycling containers throughout the building!

Cons

There is a small cafe that serves breakfast and lunch, but the food is not the best and the selection is limited. I would recommend bringing your own breakfast/lunch/snacks! Office supplies are limited and I have brought several things from home.

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