Customer Support - Customer Care Manager Birdeye Employee Review

3.0
Jan 8, 2017
Recommend
CEO approval
Business Outlook

Pros

Fast growing, dynamic environment. New challenges on almost a daily basis. Flexible hours. Great benefits plan.

Cons

Worked there 18 months. Was promised a raise twice and never saw one. Sales will always get more recognition, but support is responsible for retention and customer satisfaction and there is never any financial reward for going the extra mile at this company. That needs to change. Too little PTO for a professional organization. Absolutely no career path for customer care.

Explore other reviews about Birdeye

5.0
Nov 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Opportunities for self development Flexible work schedule Good Pay Very good Management

Cons

No cons to share. I have a pretty good experience with them.

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great product. Constant innovation and forward thinking company.

Cons

Things move very fast. Many leadership changes and deal cycles can vary.

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