Unbelievable! - Senior Tech Support Engineer Birdeye Employee Review

1.0
Jan 26, 2021
Recommend
CEO approval
Business Outlook

Pros

Salaries are competitive. Top leadership good.

Cons

Oh boy! A lot has been going on since COVID lockdowns. Tech support people are exting in bulk and employee morale and confidence is at all-time low in our tech support. The current flavor is -don't ask any questions, just keep your head down and work or atleast pretend to work. all managers have resigned leaving us at the mercy of a new clueless leader and newbie leads..The team is fast going back to the stone age. no innovation whatsoever recently in the way we do things. atleast we dont know. just ad-hoc initiatives launched every day which we are told by our director that are coming directly from CEO/CTO/VP and we have to just do it. leaders cant be just yes-man. should care for their team.

Explore other reviews about Birdeye

5.0
Feb 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Really enjoying my time here, lot of great people and really good product market fit.

Cons

There is a very competitive market landscape.

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great product. Constant innovation and forward thinking company.

Cons

Things move very fast. Many leadership changes and deal cycles can vary.

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