Do not let the other reviews scare you off - Anonymous employee Biscuits & Bath Employee Review

Thanks for the posting and for providing your insights into the company. I wish I did not have to respond to some of the postings on here (especially being familiar with the performance of some of the employees and the reason why they are no longer with the company), but candidates who are considering employment with the company are reading the reviews. Most candidates are not familiar with our company and/or have never worked in the pet industry before and look to Glassdoor for information. They usually have some preconceived notions about the industry and are often surprised to see how much structure we have in place to support our employees (i.e. we have an employee handbook that outline our policies and procedures, we provide training, we offer medical, dental, vision and 401K benefits, in corporate we have HR, Finance and Marketing teams, etc.). For the most part, candidates are able to read these posts for that they are. I am thankful these candidates are not afraid to ask me about these reviews during the interview and remain open to our employment opportunities. The candidates actually appreciate that we respond to the reviews.