Pros
On occassion there is an opportunity to pet a dog.
Cons
It is not what it seems. Upper management says they want to strive to make this a fun atmosphere to work in. However; their words and there actions do not match up. I found some employees vindictive, petty, and unprofessional. I observed sales quotas being used in a manipulative fashion and a manager with an explosive near violent temper. Not a good atmosphere at all. I have years of successful customer service experience and their philosophy is for the location personnel not to talk to an upset customer. They send the issue into a black hole which is called their customer service center where the customer gets a series of half truths and canned responses. If the locations had managers equipted to handle dissatissfied customers; there would be no issue, better and more personalized customer service and the increased sales and less churn then they are experiencing.