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      Blackbaud

      Engaged Employer

      Blackbaud reviews

      Support to Blackbaud educational managment software - Customer Support Representative Blackbaud Employee Review

      2.0
      Nov 24, 2025
      Customer support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      none that I can tell, the skills in this position do not work on others as the software they use is propetary

      Cons

      no option to escalate to higher levels of support unless you want to be an SME or a trainer

      avatar
      Blackbaud Response
      7mo
      We appreciate you taking the time to share your experience working at Blackbaud. We have worked hard to create a company where people are valued and feel empowered to succeed and grow. We are committed to continually learning from our employees to see how we can ensure Blackbaud is a great place to work. Thank you for your feedback!

      Explore other reviews about Blackbaud

      5.0
      Jan 9, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Was able to grow professionally, and be pushed to be the best employee possible

      Cons

      Honestly, at the time there weren’t many cons.

      avatar
      Blackbaud Response
      5mo
      Thank you for your positive feedback! We’re thrilled to hear that you were able to grow professionally at Blackbaud and felt supported in becoming the best employee you could be. Investing in the growth and wellbeing of our people—emotionally, socially, financially, physically, and intellectually—is core to who we are.
      1.0
      Jul 8, 2026
      It senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay, remote work flexibility, you get to work with some very talented folks.

      Cons

      Used to be proud to work for Blackbaud but that has all but disappeared in last 2 years. Poor and ineffective leadership, false transparency, frequent layoffs, bonuses based off of stock which has been tanking. It's a sinking ship. Avoid at all costs.

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