So many problems - Customer Support Blackbaud Employee Review

1.0
Jan 15, 2026
Recommend
CEO approval
Business Outlook

Pros

You get to make some good friends on the way

Cons

The pay is atrocious and the expectations are ridiculous because of the staff levels and the controversies over the years. This job will take it's toll on you.

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Blackbaud Response
5mo
Thank you for taking the time to share your perspective. We’re glad to hear that you built meaningful relationships during your time here. We’re sorry to learn that other aspects of your experience didn’t meet your expectations. At Blackbaud, we recognize that workload, staffing levels, and the pace of change can impact the employee experience. We remain committed to fostering a supportive, respectful, and performance‑driven environment where employees feel valued and empowered. Feedback like yours helps us continue to evaluate opportunities to improve.

Explore other reviews about Blackbaud

5.0
Apr 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Blackbaud is an outstanding place to work. The remote-first culture is a big bonus, but the people and the mission really make it what it is. They are well resourced and put a lot of care into making their employees feel seen, valued and respected. The leadership teams make it a priority to have healthly discourse and ensure accountability from all team members. I love it here!

Cons

Long hours but it is worth it because it is a great place to work!

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Blackbaud Response
2mo
Thank you for sharing such a thoughtful and positive review. We’re glad to hear that the remote-first culture, the people, and the mission resonate so strongly with you, and that you feel seen, valued, and respected in your work. Creating an environment rooted in purpose, accountability, and healthy dialogue is central to how we aim to show up for one another. We appreciate your perspective on the pace and recognize that experiences can vary, but it’s meaningful to hear that the work feels worthwhile and fulfilling for you. Thank you for your kind words and for being part of what makes this a great place to work.
3.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote First company with a dedication to mission and values across the non-profit sector.

Cons

Tough to advance with such longevity among senior leaders.

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