Blackbaud Doesn't Care - Customer Support Analyst Blackbaud Employee Review

Management is atrocious!!! They only care about their goals, not yours. The chance of advancement to management is slim, though Blackbaud often tauts the opportunities in customer support. Note some of these reviews indicate that people sat in the same position for 3-4 years before making it to management. Considering you need no technical background (or so they say) for a support role, why should it be so hard to make it to management? Do you really want to stay entry level, with no raise, mind you, for 4 years until someone else leaves and there is an opening? No incentives. Rewards are inconsistent.