Sadly, going downhill - Marketing Blackbaud Employee Review

2.0
Dec 18, 2018
Recommend
CEO approval
Business Outlook

Pros

Blackbaud customers are doing amazing things to make the world a better place, so that is very inspiring. Overall benefits and time off are competitive.

Cons

We treat our customers poorly. Quality of customer support has gone down significantly. While some employees go out of their way to help, others seem to act only as blockers. At times fellow employees' unwillingness to help and red tape within the company makes Blackbaud worse for our success than our competitors. Growth opportunities exist in Charleston only and even in Charleston, new hires often are recruited for middle to upper management roles.

Explore other reviews about Blackbaud

5.0
Apr 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Blackbaud is an outstanding place to work. The remote-first culture is a big bonus, but the people and the mission really make it what it is. They are well resourced and put a lot of care into making their employees feel seen, valued and respected. The leadership teams make it a priority to have healthly discourse and ensure accountability from all team members. I love it here!

Cons

Long hours but it is worth it because it is a great place to work!

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Blackbaud Response
2mo
Thank you for sharing such a thoughtful and positive review. We’re glad to hear that the remote-first culture, the people, and the mission resonate so strongly with you, and that you feel seen, valued, and respected in your work. Creating an environment rooted in purpose, accountability, and healthy dialogue is central to how we aim to show up for one another. We appreciate your perspective on the pace and recognize that experiences can vary, but it’s meaningful to hear that the work feels worthwhile and fulfilling for you. Thank you for your kind words and for being part of what makes this a great place to work.
3.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote First company with a dedication to mission and values across the non-profit sector.

Cons

Tough to advance with such longevity among senior leaders.

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