Do not waste your time with this company - Customer Service Associate Blackbaud Employee Review

1.0
Dec 27, 2018
Recommend
CEO approval
Business Outlook

Pros

Some good hearted co-workers Decent pay Rank and file want to help non-profits (the execs only care about $$)

Cons

Where to begin.... Untrustworthy management. Brown-nosing wins above all else. Company protects sexual harassment if the accused brings in enough revenue. Company charges financially burdened non-profits helping women and children 3k per year in which the product delivered costs .50 or 1.00 to run (yes you read that correctly - disgusting really). Company in the game to make $$ off of the backs of non-profit donors - not to help the "cause". Trust me. The products break and clients want to leave - but can't - due to many reasons. Disconnected upper management and executives - these dudes don't care about you - they are in it to syphon as much money off of clients and BlackBaud employees as they can. Do not expect fair treatment with wages or commissions, period. Overall - the company is a mess of bad karma, broken dreams, and crap products. Unless you are desparate - run away from BlackBaud - far, far away. Hypocrisy to the MAX - company treats employees the exact opposite of the "mission statement". To the point of hilarity.

Explore other reviews about Blackbaud

5.0
Apr 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Blackbaud is an outstanding place to work. The remote-first culture is a big bonus, but the people and the mission really make it what it is. They are well resourced and put a lot of care into making their employees feel seen, valued and respected. The leadership teams make it a priority to have healthly discourse and ensure accountability from all team members. I love it here!

Cons

Long hours but it is worth it because it is a great place to work!

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Blackbaud Response
2mo
Thank you for sharing such a thoughtful and positive review. We’re glad to hear that the remote-first culture, the people, and the mission resonate so strongly with you, and that you feel seen, valued, and respected in your work. Creating an environment rooted in purpose, accountability, and healthy dialogue is central to how we aim to show up for one another. We appreciate your perspective on the pace and recognize that experiences can vary, but it’s meaningful to hear that the work feels worthwhile and fulfilling for you. Thank you for your kind words and for being part of what makes this a great place to work.
3.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote First company with a dedication to mission and values across the non-profit sector.

Cons

Tough to advance with such longevity among senior leaders.

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