Customer Support - Anonymous employee Blackbaud Employee Review

1.0
Mar 27, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free food sometimes if you’re allowed to leave your desk to go get some

Cons

Terrible job with terrible pay. Get treated like a child yet expected to navigate a incredibly complex software with no training. Honestly the company has more products than they can handle. The software is incredibly flawed and clients get mad a customer support about it. If you enjoy working with mad people, having rigid hours, low pay and no idea what you’re doing every day, then come on over to Blackbaud customer support.

Explore other reviews about Blackbaud

5.0
Jan 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Was able to grow professionally, and be pushed to be the best employee possible

Cons

Honestly, at the time there weren’t many cons.

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Blackbaud Response
5mo
Thank you for your positive feedback! We’re thrilled to hear that you were able to grow professionally at Blackbaud and felt supported in becoming the best employee you could be. Investing in the growth and wellbeing of our people—emotionally, socially, financially, physically, and intellectually—is core to who we are.
1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay, remote work flexibility, you get to work with some very talented folks.

Cons

Used to be proud to work for Blackbaud but that has all but disappeared in last 2 years. Poor and ineffective leadership, false transparency, frequent layoffs, bonuses based off of stock which has been tanking. It's a sinking ship. Avoid at all costs.

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