Pros
- The people I met here are some of the absolute best that you can find anywhere - HQ office is state of the art, definitely a cool building to work in - Lots of loyal clients that refuse to leave - Working with nonprofit clients is very rewarding - Employee events have catered food and craft beer - You can make money here, hitting quota isn't impossible - CEO is very down to earth guy and very approachable. It's not uncommon for him to show up to a team happy hour and strike up a conversation with you.
Cons
- Comp plans are constantly changing throughout the year. If sales teams are selling a specific product well they will find ways to change the way you are paid out on it, I have never seen anything like this. - They will stand on stage and yell "unlimited and uncapped commissions" but there is a clause in the comp plan that pays you out less for "big" deals. People have left because Blackbaud refused to pay commission on legitimate monster deals. Isn't that why we are in sales? Doesn't Blackbaud want big deals to come in? - The products aren't truly cloud based, they are just legacy products ported into a cloud platform and they don't integrate well. There is still a "database" view that you show clients which is no different than what they have today. Once it is "done" it may be better, but the competition is winning because of this - Customer support is incompetent. They literally have no idea what is going on, and most of them have hardly any idea on how the product works. They will either just send the client a write up article or refer them to sales to buy consulting hours. Good support reps are few and far in between. -Morale is at an all time low, Blackbaud is struggling to bring in new clients - If a question a client has isn't brining money into the company, people are very stand offish. If a client needs help with a significant purchase they either have to buy "assistance" or go to support which will just suggest them to buy assistance.
