Run far and run fast from this place!! - Customer Support Analyst Blackbaud Employee Review

1.0
Apr 3, 2014
Recommend
CEO approval
Business Outlook

Pros

Great co-works, some of the best and fun people I have ever met, nice building with gym and locker rooms, cafeteria and breakrooms with free coffee and plenty of refrigerators for food. Lots of social events that Blackbaud hosts for employees to get together.

Cons

Used to be able to drink on Fridays but due to insurance reasons that is probited now. Very bad, ineffective, weak immediate team managers. No leadership skills or backbone. So afraid of upper managment and customers that they will not take a stand a stand and backup their employees on anything, cases, new ideas, areas for improvement or assisting with progressions and career advancement. LIttle if any documentation on internal processes like progressions, or working cases or issues, you are left to figure a lot out on your own. LIttle training when you first start, you are left on your own. Unrealistic goals that you have to meet for progressions to another level on your team like project time, expensive certifications, continued education. Management does not explain to you how to advance in your own team or others, you are left to networking to figure this out. Team managers do not encourage people to advance, they try to keep them on their current team. There is an 18 month time comittment when you get hired as a new employee to Blackbaud support, which means you cannot advance to another team until the end of that time. This is not written in your employment offer letter, this is told to you verbally after you start, which is very deceiving. High work load, low pay, no recognition, only for negative things.

Explore other reviews about Blackbaud

5.0
Jan 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Was able to grow professionally, and be pushed to be the best employee possible

Cons

Honestly, at the time there weren’t many cons.

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Blackbaud Response
6mo
Thank you for your positive feedback! We’re thrilled to hear that you were able to grow professionally at Blackbaud and felt supported in becoming the best employee you could be. Investing in the growth and wellbeing of our people—emotionally, socially, financially, physically, and intellectually—is core to who we are.
3.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of training if you want to learn

Cons

Management keeps changing. Moving a lot of work to Inida

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