Duplicity thrives - Customer Success Operations Blackbaud Employee Review

2.0
Sep 17, 2021
Recommend
CEO approval
Business Outlook

Pros

There was a time that I could fill this box with pros. Helping non-profits meet their missions is a good fit for us "do-gooders". Now I feel bad for those same non-profits who are stuck with aging Blackbaud products.

Cons

There is no vision other than being a $1B company so the ELT and board of directors can be financially rewarded. Every benefit has been taken from employees - and during a global pandemic, no less! - to save cash. Well, 2020 overachieved targets but no benefits returned. Jobs were slashed under the guise of "re-organization" in both 2020 and 2021. Where there is no vision, there is no strategy. Where there is no strategy, there is no execution. Where there is no execution, there is no success. Perhaps the CEO is sailing the wrong ship these days.

Explore other reviews about Blackbaud

5.0
Apr 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Blackbaud is an outstanding place to work. The remote-first culture is a big bonus, but the people and the mission really make it what it is. They are well resourced and put a lot of care into making their employees feel seen, valued and respected. The leadership teams make it a priority to have healthly discourse and ensure accountability from all team members. I love it here!

Cons

Long hours but it is worth it because it is a great place to work!

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Blackbaud Response
2mo
Thank you for sharing such a thoughtful and positive review. We’re glad to hear that the remote-first culture, the people, and the mission resonate so strongly with you, and that you feel seen, valued, and respected in your work. Creating an environment rooted in purpose, accountability, and healthy dialogue is central to how we aim to show up for one another. We appreciate your perspective on the pace and recognize that experiences can vary, but it’s meaningful to hear that the work feels worthwhile and fulfilling for you. Thank you for your kind words and for being part of what makes this a great place to work.
3.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote First company with a dedication to mission and values across the non-profit sector.

Cons

Tough to advance with such longevity among senior leaders.

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