The people are great; structure, training, sales approach have a long way to go. - Account Manager Blackbaud Employee Review

3.0
Nov 12, 2014
Recommend
CEO approval
Business Outlook

Pros

Good, solid, well-intentioned people. They hire well. Great place to start your career when you're just out of school. The more senior folks are friendly and eager to share - there is a good sense of camaraderie. The staff genuinely care about the great work our customers do.

Cons

Sales compensation is below market. They don't seem to value experience as many senior sales members have left in the last year. Territories and quotas can be changed with no warning and limited explanation so it's very difficult to cultivate and develop relationships with customers. There is a new desire for a "consultative" relationship but the sales infrastructure, strategies, and messaging are overwhelmingly transaction focused. They are working on sales training, career paths, transforming into a "true Saas" company, but they have a long, long way to go.

Explore other reviews about Blackbaud

5.0
Jan 2, 2026
Recommend
CEO approval
Business Outlook

Pros

I enjoy working for the company

Cons

The people are great to work with.

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Blackbaud Response
6mo
Thanks for your review! We appreciate you taking the time to tell us about your experience working at Blackbaud. One of our best assets is our company culture, and that starts first with our people. We pride ourselves on the amazing individuals that we get to work with everyday! Thanks again for sharing your experience!
3.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of training if you want to learn

Cons

Management keeps changing. Moving a lot of work to Inida

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