Pros
- Pay (including benefits and bonuses) is above Irish, UK, German and French averages, though life isn't as expensive in Cork as it would be in Paris or Irvine - Atmosphere is good, if you perform in a correct or average way - Most people are nice, open-minded, easy to relate to and friendly - Although perfectable, the tools offered are working great and are effective - The various events create a good overall "company spirit" - Work is quite different from a classic Customer Service job, it still involves dealing with incompetent people, but also involves deeper investigations and requires some more skill (game log searches, bug investigation, ...), which makes it less dull.
Cons
- Career opportunities are non-existent, and can (not always) require knowing the "good persons", regardless of skills - Non-geeky people will often be confused as to what is happening - Employees are often warned of something new after it was announced and their opinion/view does not matter at all - Management is very uneven ; you can have a great competent manager or someone who clearly has nothing to do here at all - The work has become harder with time, which is ok, but the performance required to climb the ladder always became higher no matter what - "Core Values" are often disregarded