Pros
1. Great company culture. Managers are very approachable. Values your career development within the company. Strong sense of teamwork. 2. Great benefits 3. Competitive salary 4. Structured training programme 5. Great work-life balance. Lots of paid leave.
Cons
These are all specific to customer support: - Although they emphasise that you have great opportunities to move to different departments, the reality is that only a few selected departments will be open to you. - Customer support is a very mundane and repetitive task. You feel like a robot doing the same simple tasks every day for 9 hours. - You have little ownership in your work, which is mainly handling 50+ small cases every day. You feel replaceable and leave no legacy. - You don't learn any hard skills in customer support that can be useful outside. I have been working here and not learned anything about finance. - Coverage based jobs such as customer support don't have any flexibility. Lunch strictly 60 minutes, no room for being even 5 minutes late to work. Meetings frequently cancelled due to coverage which is the greatest barrier to any potential for personal development or improvement for the overall department.