Pros
Good starting pay and benefits. Paid time off is good. Opportunity to come in at the ground floor with lots of opportunities for growth. They send swag, gifts quite often that is amazing.
Cons
Where to start. I got almost zero training and was thrown in the fire so to speak. They have improved training since I started but it still has a long way to go. Frontline agents are taught more on the call handling aspect and not the knowledge and processes. So many spreadsheets to try and keep up with the constant changes it will make your head spin. Disorganized and confusing. Lots and lots of bad client and agent experiences. Lot's of growing pains and constant changes. Lots of issues with internal processes that are just awful for customers. Focus does not seem to be on the customers experience most of the time. Lots of upper management saying they care and want feedback but doesn't feel like its heard or matters when it comes down to it.