...Bad mouthing their distributors..Especially Richelieu... (Their best Customer)... - Customer Service Blum Employee Review

1.0
Oct 31, 2014
Recommend
CEO approval
Business Outlook

Pros

NONE.NOTHING ZERO ZILTCH NADA NO

Cons

Bad Management... Give you no Product Training what so ever but expect you to know the product... Want Assertive employees that show no empathy... Keep you in the dark about Their different customer requirements and pinpoint every single mistake out loud in front of other employees...EVEN THOUGH THEY ARE MINOR No fun... They rip apart their Distributors and call them LIARS AND CROOKS ESPECIALLY RICHELIEU. They get annoyed when the phone rings... very unprofessional...was doing all the crap work and entering orders....High turnaround..... THEY always talk behind each others back.. and send stupid instant messages that are useless with Animations....Unprofessional....:( They are snappy with newer employees and don't like tooo many questions... They have Product Specialists but that don't actually answer questions and phones ...They let Customer Service deal with all the crap...AND GET ANNOYED WHEN WE ASK PRODUCT QUESTIONS .....SUPER BAD EXPERIENCE Tension in the office...stress leaves.. people sick and still coming to work.....Very nasty to their customer and end user...

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Blum Response
9y
Thank you for your review. We would like to provide some additional facts for consideration: Blum has a great reputation in our industry. We pride ourselves in our ability to build and maintain great partnerships with each of our distributors. Have been partners with Richelieu Canada for 35 years and Richelieu USA for over 20 years. Additionally, we have maintained relationships with over 100 other distributors for 10 years or more. Our new employee ramp-up training for a position like this requires us to invest a considerable amount of time and effort so we can be sure we are setting up a new hire for success. We like to follow logically sequenced building blocks, working from basics to more complex training sessions that span a considerable amount of time. Most importantly, we encourage our employees to work well together rather than independently.

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5.0
Dec 17, 2025
Recommend
CEO approval
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Pros

Good people work at this company.

Cons

The culture is very centered in doing things the way they have always been done.

2.0
Jun 2, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Blum historically offered a strong culture, excellent coworkers, long-term career opportunities, and a genuine commitment to employee development. For many years, leadership appeared to believe that taking care of employees would naturally lead to business success. The company invested in people, encouraged loyalty, and fostered a collaborative environment.

Cons

Over the past seven years, and especially in the last few years, the culture has changed dramatically. The focus appears to have shifted from employee well-being and sustainable growth to maximizing financial performance and driving ever-increasing workloads. Many employees are carrying responsibilities that would have previously been distributed across multiple roles. Expectations continue to increase while resources remain limited. As a result, burnout has become common, and even long-tenured employees who once envisioned spending their careers here are leaving or being pushed beyond reasonable limits. One of the most concerning changes is the growing disconnect between leadership and employees. Feedback is frequently requested, but many employees feel their concerns are not genuinely heard or acted upon. Decisions often seem to be made far from the people closest to the work, resulting in initiatives that create additional complexity without addressing operational realities. There also appears to be an increasing trend of promoting individuals into positions beyond their capabilities while discounting the expertise of experienced employees. This has contributed to declining morale, inconsistent decision-making, and a lack of confidence in leadership direction. Blum remains a financially strong company with excellent products and a respected brand. However, the employee-centered culture that once differentiated the company has been significantly diminished.

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