Pros
Good health care benefits. The food was good. Some of the employees were hard working and motivated, which kept the job pleasant, but it varied greatly depending on the location. Two weeks vacation to start and 401K . The company aims to provide great customer service.
Cons
Constant shortage of managers and high turnover meant 6-day, 65-70+ hour weeks were the norm. I worked the majority of my shifts at stores other than my home store because of understaffed management at most locations. Lack of professional development for managers. Management work schedules were posted one week at a time, often at the last possible minute, and no-notice schedule changes were common. Management salaries were below the industry average. Unrealistic goals for balancing labor costs with guest service requirements. Many of the companies' processes are outdated and inefficient. Often did not feel appreciated by senior company officers.