Pros
Fast paced, which makes the time go by faster. Good, regular customers who are used to Bojangles' they know how to order and can be helpful. You will work. Company has great potential.
Cons
The "write up" is the norm, and is encouraged. Unit Directors that do not produce "write ups" are seen as not doing their jobs. Bojangles' does not embrace interpretation, flexibility, or independent thinking at the store level. All stores are expected to operate in sync and without deviation with no exceptions. Anything less than "yes" or an answer similar to the one being sought by "upper management" is an excuse, and is not acceptable. The key to andvancement is to "keep your mouth shut," "say 'yes,sir," and be a company person. Anything less, will be routed out. Customer complaints are a "no-no." The circumstances do not matter. Where the fault lies does not matter. Everyone (Management and Team) has an equal opportunity to be written up and terminated, whether the complaint was warranted or not. The bonus program is strongly promoted at the time of hire, and rarely mentioned later. Bonuses are difficult to attain and decreased by variables on all levels; labor, cash, inventory, ShoBo's. ShoBo's are monthly store evaluations. Unit Directors are encouraged to give up days off, work extra hours (without later compensation or consideration), especially for the yearly challenge which can earn you a $10,000bonus prize. ShoBo's focus only on the day the inspection is being performed. Good day, good score. Bad day...? Unit Directors have very little control as a General Manager. The set up of Bojangles' stores are more representative as multi-unit stores run by the Area Directors and the Charlotte office. I came to Bojangles' because of Randy Kibler. I heard him speak on a Sunday afternoon business program, and I was impressed with his charisma and positive goals for Bojangles'. I did not realize until joining the team that Upper Management took the path of "Authoritarians" who did not support or have faith in the Management teams running the Units. None of the wisdom gleaned from General Elecric and Jack Welch, McDonald's and Ray Kroc or similar CEO's who lived the corporate life and the quick service restaurant environment, embraced independent thinking, viewed the management and store team as assets, and promoted customer service as a standard and not merely a goal is practiced or executed within the company. (This is in reference to my rating of Randy Kibler, below)