Pros
It is a good place to harness your career and gain experience, especially since you'll be dealing with crazy client escalations. Also, a ton of people quit, so you'll find yourself with more responsibility than initially thought.
Cons
They have started to shift their operations to AZ and Pennsylvania, so maybe it's nice there. But in New York, it's miserable. People are dropping like flies and MGMT does not care at all. I feel a tad exploited knowing that I have worked so hard for so little compensation, thinking that this company will one day be successful. MGMT has made a series of blunders and failed aspirations in the last 10 months, and their lack of action and accountability has made Booker a terrible place to work. Morale is at an all time low, and I don't see any future in this company. There are definitely some delusions of grandeur, and you'd think that management would care a bit more to have a foundation of knowledgeable employees to support the software, but this is not the case. You are supposed to work from 9-6 with a BS unpaid hour for lunch. The pay is absolutely terrible. Customer Success employees make so little, and therefore cannot live anywhere close to the office due to the ridiculous cost of living. If you count your hour commute into your workday, you are working 11-hour days with measly compensation.