Poor management team and unprofessionals - Account Manager Booking.com Employee Review

3.0
Oct 4, 2018
Recommend
CEO approval
Business Outlook

Pros

- No one stays at the office later 6pm - Easy to apply and get approved for annual leaves - Trainings in abroad - Internal communication tools - Online study courses

Cons

- Poor managements, unclear target that no managers can even explain to teams. They don’t care dedicated players feels and worries. As country basis rapidly grow past years so that they could do/say anything but then now growth has hit the sealing, they have no clue any strategy. What they always do is only swapping players. Also no clue with further strategy a head and problem. Poor managements hires low standard mind set Human Resources. I thought they were high school student. - System bugs for both internally and externally( both to customers and partners) every day. Who says it’s IT company? •External bugs AM is always facing all bugs and dealing with partners complain. When I wish to investigate why happened and how to fix and when gets fixed to relevant team. All I got is “we are aware of this, TBA” so have to hardly convince to partners to get calm. • Internal bugs We work on internal data bases, but when the data gets issue with bugs, nothing. Internal criteria gets bugs, no one has any clue so that AM can not provide certain clue/data/advice to partners. • Targeted products get bugs The worst case is you can not opt in or sell products proactively due to system bugs at the end of quarter. How funny is that.

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
1mo
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
4.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are very good, hybrid office situation

Cons

management is typically in Amsterdam, sometimes early hour calls

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