Hopefully it has gotten better - Customer Service Executive Booking.com Employee Review

Low pay (was very low when I was there but may have improved) Not a lot of career opportunities when I was there One of the worst contacts was regarding overbookings, which was a horrible process for both the agent and the customer. Literally would take hours and would hurt your numbers. Do not be a "backup" for a language, got a $0.25 raise but all of my contacts were for my backup language because of lack of coverage. Should have been paid the higher rate as a full time for that language.