Pros
Lots of PTO's (18 for the year plus any holiday you work) given to you beforehand. Quarterly bonus (0%-10%) Good health insurance Perks ($240 fitness reimbursement and $125 medical check-up incentive) Fab Fridays (once a month we are catered a snack) Night shift incentive (0.25+ per hour) Anual meeting invite to Amsterdam (by invite only) Learn about the call center vibe, negotiation and think outside the box skills Cafeteria has games and massage chairs
Cons
Despite it's growth, there aren't many opportunities to grow in the company. Positions usually open for 1-5 spots and the office has +650 people. This is a place to work while you transition to something better. It is a dead-end job. I recommend to stay a couple of years and then leave with the skills you've obtained. Management is basically mini Brazil. Every team lead manages their team differently. Some VERY strict that give you pressure because they do not know how to lead enforcing their authority and micromanaging without considering the long term effect on agents. Others more lenient which is greatly appreciated because you are treated as a human and an adult. Networking is important. It's who you know you will help you get the promotion. They call it "visibility". If you are in the reservations department people will be yelling at you most of the time for something they didn't read. The hotel/partner side is a lot more chill and orientation driven. After time it gets very repetitive, therefore boring and can give anxiety. Most of the time back to back phone calls.
