Pros
Colleagues were mostly nice, salary is decent in some locations
Cons
If you want fair treatment, don't work in this company, unless you are applying for a higher position. As the lowest chain representative, I can honestly say that not only most of TLs and HR people are shady, they will not provide you with any relevant information as to why you were not paid the same amount as other people working for an even shorter month. When you're leaving, they promise to pay all the quarter benefits that you've earned and then disappear as you no longer work there 🙂 I personally left 2 days earlier before the month finished and that's why they've decided not to pay me. In general, they will find every reason to not pay you as long as this multi-billion dollar company saves. Other than that, obviously, you will not be treated with respect. Not only will you not be informed properly about what's going on with finances, but they will also keep thanking you for your support while pretending that they did good management work where in reality, you will be forced to work hard while they chill and keep repeating their nice words. I was proud once to be working in this company until I saw the reality. The saddest part is that most employees are afraid to speak up as the job is indeed quite well paid in some offices, and they don't want to anger the management who is trying to keep this 'diverse and happy' image. Promises made during the interview process are broken within the first month of employment. If you're lucky enough to be working on a language line, such as Russian or German, you can enjoy and relax as these lines have a low volume of calls, whereas if you are on the English, Spanish or Italian lines, you will have to sit on calls 24/7 and get the same salary for a much more stressful work. Again, they promise you that all the workflow is equal but in reality, that's not the case. And last but not least, motivational bonuses. Like most companies, they check your performance and reward you with bonuses, sounds nice right? Well, I was one of the top performers for a while, working double if not triple the amount of a regular employee I'm the same position. All I got is 'good job' and a 30 EUR bonus.
