Mediocre experience - Customer Service Representative Bosch Employee Review

2.0
Apr 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Good training, a lot of materials available Polite trainers and team leaders Nice colleagues Low workload depending on project Remote work (now it's hybrid) You learn to use CRM tools

Cons

Short shadowing after training, didn't feel prepared to take calls Low salary Going back to hybrid when the job can perfectly be done from home A lot of product knowledge is required Constant micromanaging and monitoring (typical) Terrible afternoon shift hours Knowledge checks every month You need to start your shift 15-20 minutes earlier in order to open all the necessary tools, otherwise you're in trouble

Explore other reviews about Bosch

5.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Good comp very good people

Cons

Okay work environment. More stress

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Bosch Response
1mo
Thank you so much for taking the time to write a review. It is good to hear that you appreciate the compensation at Bosch and enjoy working with good people. Should you wish to provide further detail, you can write to us at feedback@us.bosch.com so we can try to address these concerns. Thank you! — Bosch Talent Acquisition
1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Manager is great - get overtime hours.

Cons

Low hourly pay $24.00 hr is ridiculous low for what made do on a shift. Upper management is terrible, they just pass the blame to the store manager and staff to deal with the issues with no solution. Makes me think upper management don’t know their own roll in response to helping their staff succeed. Pay for warehouse / driver job needs be minimum of $26.00 hr in Ma. Reason why you can’t find good help who stay. Or even CSA workers. Too much to do on given shift with little to no support or tools needed. Lack of staff - lack of support from upper management- lack of communication and training. Without your warehouse team you have no business and yet pay us the bare minimum pay. Without us - you got no business !!

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